JPMorgan Chase VP, Digital Identity Verification – Product Manager in San Francisco, California

Digital Identity Verification – Product Manager

Chase is already leading the way with the services it is delivering to its customers through the Digital channels with Chase Online and our great mobile App. There is plenty more to come in building the future of banking, and you could be part of its success.

With the development of these innovative new services comes the challenge of providing controls that reassure and protect the customers, manage risk and provide a great customer experience especially for customers applying for products online.

To enable great services we need great identity verification methods and controls within the Digital channel, as more customers apply for products online.

Digital Identity Verification - Product Manager

In the role of Digital Identity Verification Product Manager, you will be responsible for the design and delivery of the business and technical capabilities associated with establishing Chase customers’ identities, and the assessment of fraud risk during originations through Digital channels.

The role will design and deliver the capabilities and controls for how customer identities will be:

  • Captured and verified Digitally

  • Assessed for fraud risk, e.g. for the possibility that the identity may be synthetic, malicious, being impersonated or taken over

  • Used to improve the customers’ experience, enroll new customers to Digital services, and originate new products

  • Shared across channels and support multi-channel originations processes

Day to day responsibilities will include:

  • Supporting the development of the vision and strategy for identity proofing

  • Exploring the opportunities offered by, and the potential means of establishing a customer’s identity through digital means (e.g. scanning government docs, risk profiling customers’ data)

  • Consulting with teams developing new-to-to bank Digital enrolment, and new products and service originations processes, to determine the identity assurance and controls required

  • Understanding the external marketplace, both from the point of view of what suppliers can offer and what competitors are doing, and incorporating the best aspects in our strategy and plans

  • Understanding how our customers perceive and experience our controls, and designing how we improve them

  • Identifying critical gaps in the existing controls and designing how these gaps will be corrected

  • Understanding the regulatory influences (e.g. privacy) on the development of the Bank’s controls and making we are in track to meet these requirements, and interpreting Bank policy as it affects these controls

Experience:

You will have:

  • Performed a similar product management role within a large financial institution or payment services provider, or a vendor operating in this space, for at least 5 years

  • At least 3 years’ experience of operating in a Digital or e-Commerce business or channel

  • Planned and executed proofs of concepts and pilot implementations of new concepts

  • A high degree of technological awareness (e.g. of developments in mobile banking apps, and potential attack vectors)

  • The ability to think strategically and communicate complex ideas clearly

  • The ability to develop practical means of using and implementing new concepts in identity verification

Qualifications:

  • Bachelor's degree required, Master's/MBA degree preferred

  • Financial industry background is highly desired but not required

  • Strong interpersonal skills and a desire to work in a dynamic environment

  • Communication Skills - ability to communicate ideas, concepts to business and technical stakeholders

  • A great ability to interpret data and MI and provide robust analysis to support recommendations

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.