Requisition #

18-0473

Post Date

4/17/2018

Title

Senior Office Services Associate

Shift

Mon- Fri 8am - 5pm

City

San Francisco

State

CA

Description

Position summary

• The Senior Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail and intake functions) at a client site.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs for all office services work.

• *Ensure that job tickets are properly filled out before beginning work.

• *Perform work in copy, fax, hospitality, mail and intake functions as needed and according to established procedures, using more advanced and/ or digital equipment in the respective service area

• *Follow procedures so as to run jobs in proper order.

• *Communicate with supervisor or client on job or deadline issues.

• *Meet contracted deadlines for sending and delivering faxes.

• *Troubleshoot basic equipment problems.

• Train new Office Services Associates

• Load copiers with various paper and toner.

• Prioritize workflow.

• Performs Quality Assurance on work of others as requested.

• Place service calls when needed.

• Answer telephone in service center.

• Adhere to Williams Lea Tag policies in addition to client site policies.

• Use equipment and supplies in a cost efficient manner.

• Must be able to lift up to 50 lbs. on a regular basis.

Requirements

Job qualifications

• High school diploma or equivalent.

• 3+ year’s office services experience preferably in a legal, banking or large corporate environment

• Skilled in the use of the more advanced and/ or digital fax, mail, phone & and/or digital reprographics equipment.

• Familiar with general fax, mail and reprographics procedures

• Attention to detail.

• Must have good organizational skills.

• Must be able to meet deadlines and complete all projects in a timely manner.

• Ability to handle sensitive and/or confidential documents and information.

• Able to make independent decisions that conform to business needs and policy.

• Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

• Good written communication skills.

• Must work well in a team environment.

• Ability to work in a fast paced environment.

• Professional telephone demeanor.

• Must be self-motivated with positive can do attitude.

• Proven customer service skills are required in order to create, maintain and enhance customer relationships.

• Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.

Apply On-line