Williams Lea Tag Senior Office Services Associate in San Francisco, California

Requisition #


Post Date



Senior Office Services Associate


Mon- Fri 8am - 5pm


San Francisco




Position summary

  • The Senior Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail and intake functions) at a client site.

Job duties

(* denotes an “essential function”)

  • *Utilize appropriate logs for all office services work.

  • *Ensure that job tickets are properly filled out before beginning work.

  • *Perform work in copy, fax, hospitality, mail and intake functions as needed and according to established procedures, using more advanced and/ or digital equipment in the respective service area

  • *Follow procedures so as to run jobs in proper order.

  • *Communicate with supervisor or client on job or deadline issues.

  • *Meet contracted deadlines for sending and delivering faxes.

  • *Troubleshoot basic equipment problems.

  • Train new Office Services Associates

  • Load copiers with various paper and toner.

  • Prioritize workflow.

  • Performs Quality Assurance on work of others as requested.

  • Place service calls when needed.

  • Answer telephone in service center.

  • Adhere to Williams Lea Tag policies in addition to client site policies.

  • Use equipment and supplies in a cost efficient manner.

  • Must be able to lift up to 50 lbs. on a regular basis.


Job qualifications

  • High school diploma or equivalent.

  • 3+ year’s office services experience preferably in a legal, banking or large corporate environment

  • Skilled in the use of the more advanced and/ or digital fax, mail, phone & and/or digital reprographics equipment.

  • Familiar with general fax, mail and reprographics procedures

  • Attention to detail.

  • Must have good organizational skills.

  • Must be able to meet deadlines and complete all projects in a timely manner.

  • Ability to handle sensitive and/or confidential documents and information.

  • Able to make independent decisions that conform to business needs and policy.

  • Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

  • Good written communication skills.

  • Must work well in a team environment.

  • Ability to work in a fast paced environment.

  • Professional telephone demeanor.

  • Must be self-motivated with positive can do attitude.

  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.

  • Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.

Apply On-line