Dignity Health Medical Office Representative in San Francisco, California
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
Dignity Health Medical Group – Saint Francis/St. Mary’s, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of the Bay Area in the City of San Francisco and beyond. Our growing list of primary and specialty care clinics, along with our Dignity Health/GoHealth Urgent Care Centers, local affiliated Dignity Health hospitals (Saint Francis Memorial Hospital and St. Mary’s Medical Center), and additional peninsula-area locations (via Dignity Health Medical Group – Sequoia and Sequoia Hospital), offers the Bay Area an integrated care delivery system that provides primary care for family medicine and internal medicine, surgical services that include general, vascular, gynecological, cardiothoracic, and orthopedics, and a growing list of neurologist, cardiologists, endocrinologists, infectious disease and sports medicine specialists.
The Medical Office Representative (MOR) position is often the first point of contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. The MOR provides superior customer service, communications, and appropriate distribution of phone calls and messages. The Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.
High School diploma or equivalent.
Excellent interpersonal, organizational, and customer service skills are essential.
Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.
Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
Familiarity with an electronic practice management system is preferred.
Experience with multi-line phones/ACD phones preferred.
Medical terminology preferred.
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Job ID 2018-52565
Employment Type Full Time
Hours / Pay Period 80
Facility Dignity Health Medical Group San Francisco
Location San Francisco
Standard Hours Mon-Fri (7:30-4:30 PM)