Bain & Company Inc Manager, Human Resources in San Francisco, California

The Manager, Human Resources directs activities across core functional areas of Human Resources in the Bay Area (San Francisco and Palo Alto) to ensure delivery of high quality service.

  • Work with HRVP to develop people strategy and implement tracking and performance against plan

  • Oversee HR programs and activities including Induction, Compensation and Benefits, Employee Relations, Feedback Systems (surveys and performance review processes), International Transfers, CSS Recruitment, HRIS and Exit procedures

  • implements global HR programs and designs local programs as necessary

  • works collaboratively with management team on various initiatives and programs including performance management, compensation, learning and development, global training, communication (office-wide, class-specific, individual), connectedness, promotion processes, and retention

  • Takes leadership role in employee relations and risk management

  • Keeps abreast of existing/ changing employment laws

  • Works with Employee Risk Management (ERM) team to update all policies/practices as needed to stay compliant with local employment law affecting the local office

  • Advises/educates management as necessary

  • Provides HR advice on tricky situations, e.g. Performance mgmt.

  • Monitors policy decisions to ensure appropriate outcomes

  • Encourages employees to come to HR with potential risk issues

  • Investigates, advises on and oversees appropriate follow-up for routine employee relations complaints; coordinates with senior leadership and ERM team on serious issues

  • Partners with ERM team to conduct risk management training for local leadership team

  • Works with OH/HRP to ensure events are planned and executed consistent with our policies

  • Ensures alcohol policies and BDPs are followed

  • Manages and helps to facilitate actions from the bi-weekly HR/PD committee’s meetings.

  • Responds to employee concerns

  • acts as an ombudsman and “eyes and ears” of office or region (morale, culture, overall employee satisfaction)

  • Manages daily operations of the HR departments reflecting the highest levels of service orientation

  • coaches and develops HR employees

  • ensures highest-quality HR processes

  • develops reporting procedures and methods to establish accountability and measure success

  • manages annual operating budgets

  • Liaises with Support management to ensure proper programs and activities for Support employees

  • Actively participates as member of worldwide HR Manager team

  • participation in regional HR Manager calls and annual WW HR Manager meeting

  • ad hoc project work and experience sharing as necessary

  • Performs special office, regional or global projects as required


  • Demonstrated experience acting as a trusted advisor to management regarding human resource issues

  • Demonstrated experience resolving complex employee relations issues

  • Detailed knowledge of local employment laws, as well as immigration laws preferred

  • Strong analytic capabilities

  • ability to use data to generate insights and recommend actions

  • Strong interpersonal, communication and project management skills

  • ability to juggle multiple priorities and meet deadlines

  • solid organizational skills and attention to detail

  • strong process skills of follow up and follow through

  • Sound judgment when dealing with highly confidential information

  • Ability to work productively both independently and as an integral member of various teams

  • Ability to interact with employees (at all levels) in a fast paced environment, under pressure, remaining flexible, proactive, resourceful and efficient, with the highest levels of professionalism

  • Ability to travel locally (on a regular basis to Palo Alto) and regionally (several times per year)


  • Bachelor’s Degree in Human Resources Management; Psychology or Business related discipline

  • Comprehensive knowledge of all functional areas of Human Resources typically gained through at least 8 years of progressive Human Resource experience is required.

  • Experience in a professional services environment is highly desirable

  • Demonstrated experience acting as a trusted advisor to management regarding human resource issues

  • Demonstrated experience resolving complex employee relations issue

  • Demonstrated experience managing staff

ID: 2018-2714

Post: External Career Portal: 3/13/2018

External Company Name: Bain & Company Inc

External Company URL:

Street: One Embarcadero Center