Atlassian IT Specialist in San Francisco, California
If you love learning new systems and technologies, striving for continuous improvement and live and breathe customer service then Atlassian has a great opportunity for you. As an IT specialist in our Workplace Technology team, you will work as part of a global team with the goal of delivering world class technology and exceptional customer service to Atlassians everywhere. You will implement, advocate for and innovatively support Atlassian's workplace technology footprint from application administration to collaboration solutions. There’s a healthy dose of desktop support, so Apple troubleshooting experience would be a benefit.
We love people with a healthy balance of technical ability and a passion for customer service. You research and play with new technologies in your spare time, and you know how to translate complex technical ideas for non-technical people. You don't take things at face value because 'that's the way they are done', but rather seek to understand the reasons and then take steps to improve. You are tenacious in pursuit of understanding, getting to the bottom of an issue to prevent it from recurring, and help the team by documenting your journey and successes. You will have worked in a Desktop Support or System Administrator role with 3-5 years experience across a variety of technologies.
On your first day, we will expect you to have:
Active Directory experience
Familiarity with Mac / *nix command-line
Epic customer service skills
An appetite to learn
It is great, but not required, if you have experience with:
Supporting a Mac OS X desktop environment (especially with JAMF Casper Suite)
Windows group policy familiarity
Scaling IT for growing organisations
Troubleshooting video conferencing systems and AV
More About Our Team
Workplace technology are a smart, dynamic and social team. We were established nearly 7 years ago, and through our work have become well respected and supported by our leadership. We aren't afraid to try new things, and are the first to play around with new toys - this is a great environment to learn what does and does not work. We readily share knowledge and experience and there are many opportunities to learn and grow here. Whilst we do work from a queue, there is flexibility in work practice, and frequent major projects to keep us on our toes and build deeper technical skills. With Atlassian's rate of growth we are an indispensable part of new system rollouts, office moves and expansions, and have in. We provide support for the entire organisation, from our (uber casual) exec level on down. We are experienced facilitators, and run a world class staff orientation to bring new starters up to speed with technology on their first day, and are highly available for support in their first few weeks. Most of all, we love to see our fellow staff at Atlassian getting the most out of technology; whether that means troubleshooting and fixing a problem, or rolling out a new tool to make work easier.
More about the perks
Our offices are open, highly collaborative, and, yes, fun. To support you at work (and play) we offer some killer perks: flexible work hours and location, well-stocked kitchens and bars, five paid volunteer days a year for your favorite cause, quarterly 24-hour hackathon days (ShipIt), a company-paid trip after five years, and more.
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.All your information will be kept confidential according to EEO guidelines.