Robert Half Office Team Customer Support Specialist in San Francisco, California

ATTENTION CUSTOMER SUPPORT SPECIALISTS! ? Robert Half is partnered with a leading software firm with applications in architecture, engineering, construction; manufacturing, media and entertainment to expand its Customer Support team! ? The client is seeking 10 Customer Support Specialist to play a critical part in assisting customers to select, purchase, and get up and ready using their award winning products. You will support customers with all aspects of customer service and pre-purchase inquiries while developing and maintaining a positive customer experience. You will coordinate with various functions within the company to ensure customer requests are handled appropriately and take ownership for meeting the needs of customers. Interested? Read no further, and send your resume to NATASHA.SANOY@OFFICETEAM.COM right now! Interviews are scheduled this week, so do not wait a second longer. Responsibilities

  • Respond to customer inquiries supporting various methods of contact including phone, chat, web form.

  • Collaborate with different departments and peers for resolution.

  • Promote the purchase products including recommending products, identifying up-sell opportunities, and qualifying leads.

  • Respond to customer inquiries by analyzing and researching information to solve customer's request.

  • Log all customer inquiries using our CRM system, Salesforce.com.

  • Recommend to management solutions to difficult customer issues ensuring customer needs are always met.

  • Suggest and participate at the creation and review of Self-Help content and knowledge base content.

  • Build customer relationships; proactively suggest solutions (either written or online) based on customer's request, knowledge of customer's licensing, or past purchase history.

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Req ID: 00419-9501181271

Functional Role: Customer Service

Country: USA

State: CA

City: San Francisco

Postal Code: 94111

Compensation: DOE

Requirements:

  • Passion for customer service, working in a fast-paced environment, and problem solving

  • Excellent soft-skills, empathy, and willingness to own resolution on a customer request

  • Ability to convey technical information, product features/capabilities to customers verbally and written.

  • Capability to approach problems in a rational and analytical manner to ensure comprehensive and effective resolution.

  • Strong critical thinking skills.

  • Strong teamwork and collaboration skills that extend across cultural and ethnic backgrounds within a global setting.

  • Proven ability to be flexible and learn quickly in a dynamic environment.

  • Comfortable communicating with customers over a variety of channels, such as phone, email, and chat Apply by sending a copy of your most recent resume to NATASHA.SANOY@OFFICETEAM.COM! This company is disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. Their software is used by everyone - from designers, engineers and architects to scientists, students and hobbyists. This position is located in San Rafael, easily accessible via US 101 from San Francisco (40 min) or US 580 from Oakland (30 min).