VMware Staff Technical Support Engineer in Palo Alto, California

Business Summary:

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era/ A pioneer in the use of virtualization and automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace. Our team of 20,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

Job Role and Responsibility:

Research, design and support cutting edge cloud-based computing software platforms and products. Work independently on significant and unique issues. Utilize broad expertise and unique knowledge to contribute to the development of innovative solutions for complex problems in cloud computing environments. Provide technical leadership to junior developers and technical support to customers to resolve product issues. Act independently to determine methods and procedures or special assignments. In connection with the above duties, apply knowledge and/or skills of debugging/troubleshooting customer environments and resolving network performance issues; testing customer network configurations and providing support for upgrades; Layer 3 routing protocols (OSPF, BGP) and tunneling protocols (IPSec); TCP/IP Stack; testing and supporting routing and/or platform products; service provider networks, internet network architectures, and/or routing protocols.

Multiple openings. Qualified applicants apply online here .

Required Skills:

  • Debugging/troubleshooting customer environments and resolving network performance issues

  • Testing customer network configurations and providing support for upgrades

  • Layer 3 routing protocols (OSPF, BGP) and tunneling protocols (IPSec)

  • TCP/IP Stack

  • Testing and supporting routing and/or platform products

  • Service provider networks, internet network architectures, and/or routing protocols

Preferred Skills:

NA

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.