Stanford Health Care Lead/Principal Systems Analyst - ServiceNow (42759) in Palo Alto, California

Lead/Principal Systems Analyst - ServiceNow (42759)

  • Job Type:Full Time

  • FTE/Bi-Weekly Hours:1.0/80

  • Shift:Days

  • Hours in Shift:8

  • Location:Palo Alto, CA

  • Req:42759

Job Description

The Principal Systems Analyst for ServiceNow will be responsible for leading the business relations, development as well as ongoing operations and support. The individual will be responsible helping leverage the ServiceNow platform for both IT and non-IT processes. The position combines responsibilities for the development team along with hands-on technical expertise. The Principal System Analyst will be responsible for helping the team achieve high performance through implementation of best practices in agile, continuous delivery and test driven development. The individual is expected to contribute technically in architecture, design and implementation.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient's rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.

Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required

Responsible for Business Leaders engagement and workshops

Ensure good communication to team and to upper management of all issues and decisions

Provide project and technical leadership to the team.

Daily management of objectives, priorities, for the team

Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform.

Conduct requirements gathering sessions (interviews / workshops) to understand business needs

Manage ServiceNow projects, including scoping, estimating, resource planning, and delivery management

Development of new features and functions to support business needs

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.

National recognition in 13 specialties.

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Bachelor's degree

Master's degree preferred

Certifications in ServiceNow


12 or more years of progressively responsible and directly related work experience

4 or more years of ServiceNow experience

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

ยท Hands-on Development and System Administration experience with ServiceNow

Experience with SDLC, Agile and other software development methodologies.

Experience with JAVA, J2EE, ORM, SQL and NoSQL - databases.

Experience with front-end browser technologies including HTML, CSS, and JavaScript

Experience with Semantic Markup, AJAX, JSON, and JS libraries

Experience with cloud technologies and related deployments

Experience with disciplined software release build/deploy processes

Experience leading Agile teams and projects to deliver working software iteratively with quality

Experience dealing with cloud-based hosting services and external hosting partners

Ability to communicate effectively with all levels of the organization

Ability to apply judgment and make informed decisions.

Ability to plan, organize, prioritize, work independently and meet deadlines.

Ability to strategize, plan and implement change.

Ability to supervise, coach, mentor, train, and evaluate work results.

Knowledge of new technologies and maintain and stay abreast of updates and changes.

Strong working knowledge of ITIL practices

Coordinate with partner teams when required to help unblock teams and resolve issues across teams.

SHC does not discriminate on the basis of Ancestry, Age, Color, Disability, Genetic information, Gender, gender identity, or gender expression, Marital status, Medical condition, Military or veteran status, National origin, Race, Religion, Sex, and Sexual orientation.