True Food Kitchen Host/Hostess - Palo Alto in Palo Alto, California

As the initial guest contact, the host/hostess sets the tone for the entire dining experience. The host/hostess plays an essential role in establishing a positive and lasting relationship with our guests by being warm and gracious upon arrival and during departure. The host/hostess plays a critical role in the guest experience by ensuring an expeditious and seamless flow of service through accuracy of quote/wait times. Greet guests and make them feel comfortable by establish a personal connection

  • Welcome/greet/thank guests upon arrival and departure to TFK standards

  • Make all our guests feel comfortable and let them know you’re there to personally take care of them

  • Knows regular guests by name, their preferences and special requests

  • Answer the phone promptly and with a smile

  • When on a wait, record guest’s information accurately, provide an estimated wait time, and seat accordingly

  • Accommodate guest seating preferences as often as possible without compromising the flow of service

  • Understand and adhere to all safety, sanitation and administrative procedures

  • Provides complete and timely communication to other staff members throughout the shift as necessary

  • Seat guests to TFK standards

  • Checks and maintains and keeps the front desk area clean, organized and with adequate supplies

  • Ensures entry, windows, and floors are clean and to sanitation standards

  • Understands and follows proper rules of hygiene and restaurant safety measures

  • 1-year experience in a high-volume restaurant preferred

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace

  • Attention to detail, well organized and a desire to serve guests and enjoy working as part of a team

  • Must be able to accurately input information on paper or computerized system

  • Must be able to work in a fast-paced, loud environment and be able to walk or in a standing position for extended periods of time (up to 8 hours)

  • Must be able to work nights, holidays and/or weekends

We have a successful and professional work environment with opportunities for growth and a development program to get you to that next position in your career.

  • Casual and fun work environment

  • Competitive wages

  • Opportunities to rapidly grow your career

  • Flexible schedule

  • Plenty of hourly team members to easily switch shifts with

  • 35% restaurant discount

We'd love to meet you in person.