Facebook Reception Associate in Menlo Park, California
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
The Reception Associate is the front facing customer service representative welcoming and greeting everyone. Ensuring the best possible Facebook experience for employees, visitors, and guests. The Reception Associate will report directly to the Facebook Associate Security Site Manager, and will interact and partner with the Facebook security contingent workforce. A Reception Associate seeks out information and builds knowledge of standard process and procedure and will exercise professional judgment. On a daily basis displays critical thinking and an ability to identify trends and patterns and champions the implementation of process changes and new ideas.
Welcomes employees, visitors, and guests to Facebook’s campus
Effectively utilizes the Visitor Management System (VMS) to ensure a smooth check-in process
Provides excellent customer service
Responsible for accommodating lobbies with high traffic
Responsible for support and execution of events and tours on campus
Provides general administrative and clerical support as required
Appropriately handles queries from employees, visitors, and guests
Receives and routes deliveries
Alert to unusual/suspicious activity and escalating or supporting appropriately
Responsible for supporting emergency response procedures
Arranges for ground transportation as needed
Attends regular team training and professional development
Responsible for identifying areas of program improvement, expansions of service to business partners, customer service improvements, staffing efficiencies, and other innovative industry changes
Additional projects, assignment rotations, and duties as assigned
2+ years of experience in a customer service oriented position
Computer experience, specifically in MS Office Suite and Web
Organizational and task prioritization experience
Customer service experience
Experience working within a team and/or independently
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at +1 650-308-7837.