Genesys Customer Marketing Intern in Daly City, California

SUMMARY:Genesys is looking for a driven, ambitious individual with an interest in customer marketing and advocacy. The Customer Marketing Intern will support relationships between customers and Genesys teams to drive mutually beneficial outcomes. The ideal candidate will get extensive training, guidance and work experience while learning about the customer experience industry and marketing.WHAT YOULL LEARN IN THIS ROLE:The Customer Marketing team collaborates across the spectrum of sales and marketing functions at Genesys. We use case studies, videos and blogs and sales enablement tools to tell the Genesys story through the eyes of our customers. As a Customer Marketing Intern, you will become proficient with Influitive, ReferenceEdge and Salesforce.com, among other leading software tools; learn about customer story creation; gain exposure to corporate and advocacy marketing and sales enablement functions.ABOUT YOU:You have a passion for learning and for delivering high-quality results. Youre comfortable working side by side with various teams and have a get it done attitude. Youre agile and thoughtful, and able to identify new ideas for customer marketing program success and growth.RESPONSIBILITIES:* Help recruit customers into the Genesys Customer Advocacy Program* Perform daily monitoring of online hub for customer engagement and solicit customer volunteers for advocacy activities* Create and maintain customer story content calendar* Maintain inventory of customer testimonial content, including slides, social images, case studies and videos, and assist with content creation* Assist with customer newsletter production* Track customer review site activities and follow upQUALIFICATIONS:* Recent graduate, enrolled in upcoming studies and or in current study pursuing a degree in Marketing, Business, Liberal Arts or other related course of study* Previous marketing or communications internship experience a plus* Thorough attention to detail* Fluent with Excel, Powerpoint and MS Office applications* Social media savvy* Able and eager to learn new technology (Salesforce.com, Influitive, Reference View, Marketo, WordPress)* Strong writerJOB LOCATION:* Daly City, CA - High Preference / Indianapolis, IN* Full-time internship during summer // negotiate part-time during school year* Start date before summer is desirableABOUT US:Genesys powers more than 25 billion of the worlds best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industrys #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.GENESYS IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY IN THE WORKPLACE. WE EVALUATE QUALIFIED APPLICANTS WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, DISABILITY, VETERAN STATUS, AND OTHER PROTECTED CHARACTERISTICS. #LI-TL1 #LI-LOCS