Expeditors Air Export Operations Agent in Brisbane, California

*Scope of Position: *Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors’ culture.

Major Duties and Responsibilities:

  • Air Export Clerk will conduct themselves in the highest standards and exemplify Expeditors’ culture.

  • It is expected that the Air Export Clerk will be driven by their attention to detail and their focus towards continual improvement

  • All daily functions will be completed within the guidelines set forth by Expeditors internal Operational Process Standards.

  • Assists others in their duties with all Air Export accounts

  • Able to provide customers with status on shipments by using ETMS, EXPO and destination CFIT systems.

  • Telephones answered with 3 rings (includes any phone or overhead ring)

  • Customer emails answered within 2 hours, voice mails within 1 hour and destination emails answered within 12 hours.

  • Able to audit documents for export compliance information and able to obtain missing information from customer.

  • Coordinate activities with the warehouse staff to ensure customer expectations are met.

  • Provide support with other miscellaneous projects throughout the branch.

  • A minimum of 52 hours of training to be completed annually (4.3 hours per month) along with required courses

  • Generates and maintains an active channel of communication between their customers and vendors.

  • Able to accept customer bookings and dispatch for pickup.

  • Able to setup file for processing including validating credit, obtaining complete documents, working with destination on necessary approvals.

  • 100% of documents scanned into Edoc imaging system and indexed as per expectations

  • 100% references inputted per client and Expeditors’ expectations

  • Destination, shipper and consignee information successfully entered into shipment

  • Onhands to be linked to AWB.

  • File to be turned over in a state for EEI to be processed

  • Assist Air Export Agents and Airline Specialists with the gathering and pouching of documents

  • Must understand destination specific documentation requirements

  • Gathers required documents and secured them (pouches) as per expectations

  • Able to file EEI, process HAWB, and invoice accurately.

  • Needs to be able to read client specific operating procedures and successfully execute upon them

  • Able to successfully utilize a routing guide and interpret foreign addresses

  • Assist Air Export Agents with providing updates and alerts to clients regarding their shipments

Experience and Education:

  • Fully proficient with various software applications (i.e. mainframe systems: MS Word, MS Excel, Microsoft SharePoint)

  • Typing - 30 wpm

  • 10-key by touch

  • Displayed ability to work independently with minimal supervision

  • Utmost attention to detail

  • History of excellent attendance practices

  • Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement

  • Ability to multitask

  • Easily adapt to change

  • Functions efficiently in a high stress environment

  • Willing to do what it takes

  • Willing to work overtime when necessary

  • General Airline/Logistics Knowledge helpful

Reporting Structure:

  • Air Export Supervisor

  • Air Export Assistant Manager

  • Air Export Manager

  • District Manager

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time

  • Health Plan: Medical, Prescription Drug, Dental and Vision

  • Life and Long Term Disability Insurance

  • 401(k) Retirement Savings Plan (US only)

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.