Advantage Rent A Car Rental Agent - Sales (Chinese/Mandarin Speaker) in South San Francisco, California
Advantage Rent a Car is the fourth largest car rental company in the US, serving major airports in over 40 locations. With the youngest fleet in our industry and one of the fastest growing rental car companies in the nation, our dynamic company is looking for motivated, enthusiastic and customer service oriented individuals to join our team. If you enjoy representing a powerful, innovative and trusted brand, Advantage is the place for you.
Our goal is to deliver superior customer service, respect, expertise and responsiveness to our customers. As stewards of our company, you will be responsible for awarding every customer with a positive rental experience.
Responsible for initial customer contact, providing best-in-class customer service, and selling incremental products and options to customers at the rental desk. Additionally, they hold responsibility for processing rentals, resolving overdue rentals, responding to customer questions and complaints, and communicating with shuttle drivers for pick-ups.
Duties and Responsibilities
As a brand ambassador, ensures walk-up and reservation driven customers have a best-in-class car rental experience at the rental desk
Greets customers, completing the necessary rental and location information, while disclosing rates, terms and conditions of rental, obtaining customer initials and signatures on contract
Sells customers incremental sales products (e.g. coverage, toll passes, pre-paid fuel, etc.), explaining the value and cost, enabling the customer to make an informed decision
Maintains and updates rental agreement files, inclusive of contacting and notifying customers of overdue rental vehicles, inquiring on the expected date of return and processing extensions accordingly
Meets sales goals set for each location by selling vehicle upgrades and incremental sales products, tailored to the needs of each customer
Liaises with kiosk and fleet parking lot staff to identify vehicle availability to inform customers of vehicle options
Provide general assistance in person or over the phone to customers regarding where to pick up their vehicle, shuttle locations and processes (where applicable), as well as overall directions to their destination if and when required
Periodically may be required to move vehicles, or assist in other operational functions (e.g. supporting Kiosk operations)
Other duties as required
High school diploma or GED required
Minimum 1 year customer service or sales experience
Experience meeting sales quotas or working in highly commissioned positions preferred
Exceptional interpersonal and relationship building skills required
Ability to follow incentivized sales program
Demonstrate strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have basic computer navigation skills and knowledge of Microsoft Office Applications
Must be willing to wear company uniforms
Must be at least 21 years old and be able to pass pre-employment background and drug screens.
Must have a valid driver's license with a satisfactory driving record (i.e. no more than 2 moving violations within the last 2 years and no DWI/DUI's, suspensions and/or at fault accidents within the last 2 years)
Must have the flexibility to work day and/or evening hours, as well as weekends/holidays as needed
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to communicate in English and Chinese Mandarin
Competitive base plus a lucrative commission plan
Opportunities for career growth, stability and promotion
Our benefits package goes the distance with Medical, Dental, Vision, Paid Vacations, Life & Disability Insurance and more. Immediate family members are also eligible. When you join our family, we ll help you take care of yours.
Additional Benefits: Through Insperity, our benefits and payroll provider, we offer employee discounts on products and services and wellness-related programs to ensure that we are our healthy selves. Most of the services offered are free of charge and open to all employees and their family members. Some of the programs and services we provide include:
Perks at Work offering employee discounts on entertainment, travel and products/service and reward points on purchases!
Employee Assistance Programs, including phone and face-to-face counseling on illness, marriage and family concerns, stress management, and more!
Online health and wellness tools including, online assessment and screeners, self-help programs & health calculators
Trusted, on-line health information available 24/7
Advantage is an EOE M/F/V/D Drug-Free Workplace
Advantage is proud to be an equal opportunity employer. All applicants are considered for positions without regard to race, color, national origin, sex, age, sexual orientation, marital status, or disability.
The ADVANTAGE is yours! Join our team, apply today!
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with an affiliated company of Advantage Rent a Car, LLC and its subsidiaries.