Canon USA & Affiliates Sr Digital Service Specialist- i300 in San Francisco, California

Overview:

The Sr. Digital Service Specialist provides operational, maintenance and networking support for customers by identifying and understanding complicated issues, problems and opportunities and takes appropriate actions.

This position will support cut sheet inkjet products and services in Northern, Central and Southern California and Arizona. Candidates should reside in the geographic territory and be available for travel and overtime as needed.

Canon Solutions America provides industry leading enterprises services, advanced production print technology and large format solutions. Canon Solutions America helps companies of all sizes to improve their business by increasing efficiency, controlling costs and becoming more environmentally conscious. Canon Solutions America is a wholly owned subsidiary of Canon U.S.A. Inc.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, recognition programs, vacation, and much more!

Responsibilities:

  • Supports Printing Systems equipment and customers operating their business 24/7.

  • Installs, maintains and repairs company products and systems, on-site. This includes hardware, software and networking products.

  • Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.

  • Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance.

  • Manages parts inventory and territory to comply with established operating standards.

  • Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance.

  • Establishes and maintains face-to-face customer relations.

  • Has understanding of customer's entire workflow and associated print management applications.

Qualifications:

  • Experience with cut sheet and/or inkjet equipments preferred

  • Military background a plus!

  • Proven electro-mechanical skills

  • Excellent customer service skills

  • Effective communication & organizational skills

  • Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP)

  • Ability and willingness to work with various teams

  • Has PC literacy and understanding of basic network concepts

  • Minimum Technical/Trade/Business Certificate is preferred

  • A+ Certification preferred

  • Available to work a flexible schedule when needed for 24 hour, 7 days per week service needs

  • Possess valid driver's license and credit card

  • Ability to travel up to 50% of the time

New technicians participate in Canon's comprehensive training program where you will learn the fundamentals of the electrical and mechanical systems. On-going training and technical certification are conducted on a regular basis throughout your career as a technician.

Canon Solutions America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristics protected by law.

EOE Minorities/Females/Individuals with Disabilities/Protected Veterans

Job ID 15386

Location US-CA-San Francisco

US-CA-Los Angeles

US-AZ-Phoenix

Posted Date 8/4/2017

Category Field Service - Technical Field Support