Microsoft Corporation Senior Project Manager in San Francisco, California

Microsoft Services mission is to lead and serve our customers and partners as they realize their full potential in a mobile-first, cloud-first world. We are a diverse group of technical architects, engineers, consultants and support professionals, more than 21,000 strong, serving customers in 191 countries and 46 languages. We drive over $5B in revenue annually. Services continues to be the key differentiator in accelerating a customer’s transformation ensuring they get the most out of their technology investments. In order to support Microsoft’s transformation, we must continue to evolve what we sell, how we sell, how we deliver, how we operate, and how we drive consumption for the company.

The Services Delivery Excellence Lead position creates impact by implementing WW Delivery Excellence strategy within a specific Services Domain portfolio. The role acts as primary interface between Delivery Excellence and Domain stakeholders and plays a critical role in implementing Delivery Methodology, Standards, Tools, review rhythms, best practices, improvement initiatives and related governance. The Lead closely collaborates and maintains ongoing relationship with Domain Delivery Managers, Project Managers, SAO team, SBD Leads, IGD, Sub contractors and Area aligned stakeholders.

Key Responsibilities

Implement Delivery Excellence strategy within Applications Domain portfolio

Contribute towards development of DE strategy for the Domain

Manage and track specific delivery improvement initiatives within Domain

Contribute towards analysis of delivery patterns, delivery insights and prioritization of improvement initiatives

Maintain healthy delivery practices within Applications Domain portfolio

Maintain accurate dashboard of engagements within Domain

Govern implementation of planned delivery and technical health review rhythms

Drive on time closure of delivery action items

Track CPE and delivery escalations to closure. Provide appropriate executive visibility

Trigger recovery based on set criteria. Track recovery progress

Drive adoption of Methodologies and Tools in Applications Domain portfolio

Drive landing of Methodologies and Tools changes within Dynamics Domain in collaboration with SAO and readiness teams

Drive implementation and tailoring of TFS, EPM, Build and Release management practices within Applications Domain

Drive capturing of important delivery metrics related to Schedule, Profitability, Quality, Risks and customer acceptance

Act as voice of Applications Domain in driving Methodology & Tools improvements

Collaborate with SBD, Domain Sub Cons, IGD, Account aligned DE team and Account aligned stakeholders in maintaining seamless delivery management practices across life cycle of One Services delivery portfolio People Leadership & Management

Actively participate in Applications Domain Delivery Management Community. Mentor Domain and Cross Domain project managers

Act as a role model for values, ethics, professional conduct and belief in the Microsoft culture

Drive the culture of learning, best practice sharing, First time right, quality mindset and customer obsession across delivery communities

Customer Focus: prioritize and drive customer value in performing delivery excellence activities

Develop ongoing internal and external customer, Industry and subcontractor relationships, gaining trust and respect for the company Performance Management & Drive for Results

Manage dependencies by coordinating group goals/activities with those of other groups

Sets high standards for results & commitments for self, delivery teams and hold stakeholders accountable for achieving them

Focus others to drive for results, influencing them to persevere in spite of difficulties or setbacks Key Success Criteria and Competencies required

Ability to lead the transformation, change and drive ongoing improvements in delivery portfolio

Articulate compelling vision, develop followership systems thinking

Positive disruptor that can view opportunities vs barriers

Influencing stakeholders to achieve impact through collaboration, presence and strong communication skills

Judgment - guiding team with sound decision making through rational, balanced judgment

Customer Focus and Insight Knowledge,

Skills and Experience

Strategic thinking with the proven capability to contribute and execute a delivery strategy that resulted in quality delivery outcomes in the Business Solutions space.

7 plus years’ experience with delivery management experience with a history of managing complex ERP or CRM engagements and Services in diverse customer, contracting and Industry scenarios

Understanding of key technologies and trends in the Business Solutions Domain, and articulate their impact on delivery management needs to broader internal and external stakeholders to gain their support and drive necessary changes proactively

Outstanding interpersonal skills, providing leadership by example, and an inspiring vision for driving future in a matrix environment

Experience with diverse services business (Consulting, Premier and Offshore) functions is a definite plus

PMI credentials in PMP, CSM/ PgMP and knowledge of CMMi / ISO 9001 / TQM / Six Sigma processes is a plus

Responsible for Delivery Excellence initiatives and shared delivery outcomes for a portfolio of $75M+ revenue Key Selling Points of the Role or Group

  1. Exposure across large services portfolio. Opportunity to impact 50+ Consulting engagements and PFE Services annually

  2. Opportunity to influence 3-5 Delivery Managers, 30+ Project Managers on regular basis

  3. Opportunity to drive multiyear improvement and industry benchmarking initiatives in Domains

  4. Opportunity to directly interact with senior internal leaders including Domain VPs, SPLs, Chief Architects, SBD and COO LT

  5. Opportunity to directly impact Services bottom-line through reduction in escalations and consequent loss of revenue and/or customer satisfaction

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Consulting services