Rent the Runway San Francisco, CA - Operations Specialist (Retail Inventory Associate) in San Francisco, California

San Francisco, CA - Operations Specialist (Retail Inventory Associate)at Rent the Runway(View all jobs)

San Francisco, CA

About Rent the Runway:

Rent the Runway is disrupting the $1.7 trillion global fashion industry by introducing clothing rental as a utility in women’s everyday lives and empowering women to feel like their best selves every day. We have pioneered the Closet in the Cloud and believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, we have raised $190M from top-tier investors and built one of the most beloved brands on earth. We are proud to be both a profitable and high-growth business, with a loyal 6MM-strong customer base who share the experience of renting as being empowering and smart.

Our 1000+ employees have a revolutionary spirit that permeates our culture. We’ve built - proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - and we are obsessed with continuing to game change our customer experience. We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps tens of thousands of female entrepreneurs build and scale their own businesses with the mission of founders more clearly representing the demographics of this country.

Position Overview:

As an Operations Specialist, you will be a key member of fast growing operation with the ability to impact massive change as a part of our world class operations team! This position reports directly to the Operations Manager. He/She must be organized and team oriented to be part of this productive team. Do you think you have what it takes to dream big in our dream closet?

Enter our dream closet of…

  • exceptional customer experience

  • endless opportunity to learn and grow with your team

  • taking risks where trying new things and learning from mistakes are valued

  • new adventure to rewrite the rules

  • a positive work environment of outstanding teamwork, mutual respect and exceptional morale.

  • Lead in understanding, implementing, and living in the core values!

Do you have a passion for....

  • forming genuine connections with customers to create a memorable experience that makes them want to come back?

  • joining a disruptive retail environment where we’re always rewriting the rules?

  • working together to achieve something better than what we can do individually?

  • taking risks, trying new things and where learning from mistakes are valued - we are continuously improving?

  • a positive and collaborative work environment that includes mutual respect and trust?


  • Prioritize daily tasks with Operations Lead and/or Operations Manager

  • Participate in all training on Inventory procedures

  • Adhere to opening, mid-day and closing Operations checklist

  • Unload inventory received from the distribution center (DFC) and/or other carriers and check incoming shipments for mishandling and discrepancies

  • Assist and maintain in all areas of customer pick up and drop off orders

  • Meet and interact with customers; demonstrate an enthusiastic and positive attitude

  • Ensure all elements of a clean and organized stockroom, including but not limited to organization of dresses and accessories and other maintenance tasks


  • 1+ years of experience in an inventory control role

  • Experience with Microsoft Excel and Google Docs

  • Strong written and verbal communication skills

  • Ability to multitask and prioritize

  • Flexible schedule with ability to work evenings, weekend, and holidays

  • Must be able to work while standing and walking and be able to lift approx 20 lbs

  • Must be able to climb stairs in a multi level store

  • Supplemental info: provide any other additional information (e.g. access to vehicle, ability to travel, etc.)