Crestline Hotels Group Rooms/Sales Coordinator in San Francisco, California

The Group Rooms Coordinator will work in conjunction with the Sales and Front Office Department and will be responsible for clerical, administrative, and other duties to assist in the smooth operation of the Sales department. At the Front Office, s/he will help ensure that all group blocks/guest room blocks, billing codes are set up for current & future business.

This position will work closely with the revenue team as well to ensure that rooms types are managed for short and long term bookings. All other guest related communication in conjunction with their reservations will be coordinated via this position.

We are seeking a coordinator who has ideally hotel operations experience (Front Office/Reservations background a plus), who is able to multi-task, proficient in all Windows based software such as word, excel, PowerPoint, some publisher and ability to work with web based programs as needed. S/he will also work with in house systems to produce timely in house Banquet Event Orders (BEO), assist with direct billing inquiries with contracts, and ensure professional telephone coverage during business hours. This position supports two Sales Managers as well as assist with Front Office team needs.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.

  • Maintain confidential information obtained from Sales manager/DOS/ADOS

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

  • Answer telephone, direct calls, take and relay messages and return calls.

  • Attend meetings and take minutes as directed.

  • Input data into database.

  • Provide administrative support as assigned.

  • Manage existing files and create new ones as needed.

  • Maintain adequate supplies for copy, fax and postage machines and coordinate repair services.

  • Familiarize new managers with office procedures and policies.

  • Handle VIP room reservations as requested.

  • Coordinate all hotel travel arrangements for sales trips and annual meetings.

  • Handle all outgoing mail for department.

  • Complete all month end data for reports in coordination with DOS/ADOS needs.

  • Enter all data corresponding to sales contracts, proposals, BEO’s or daily event sheets as necessary.

  • Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.

  • Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.

Education & Experience:

  • High School Graduate or General Education Degree (GED): Required

  • Associate's Degree (two year college or technical school): or Work Equivalent

  • Must be proficient in Microsoft Office products

  • Experience in a hotel or related industry preferred

  • 1-2 years group rooms coordinator experience preferred, if not, then 1-2 years of night audit, reseveration or front office experience required

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

ID: 2017-15665

Bonus/Incentive Pay: Not Applicable

External Company Name: Crestline Hotels & Resorts, LLC

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