PayPal Global Product Launch Manager (Merchant) in San Francisco, California

Global Product Launch Manager (Merchant)in San Franciscoat PayPal

Date Posted: 8/11/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 8/11/2017

  • Job ID: R0018461

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 203 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal's Global Product Launch Management team 1) develops best practices and tools to improve how we bring products to market and 2) implements those best practices, leading the most complex launches to ensure we delight our customers and achieve business results. You will lead cross-functional teams comprised of Product, Engineering, Analytics, Product Marketing, Professional Services, Sales, Operations, Risk and Public Relations towards a common goal: launching high quality, relevant product capabilities globally across all PayPal markets that meet the needs of our merchant customers and partners.

Primary Job Responsibilities

Create and execute against a holistic go to market plan to ensure a successful global launch for new product capabilities with the needs of the end customer always in mind. Lead the cross-functional global team, providing strategic and tactical expertise. Enable country rollouts, lead testing activities (alpha, beta, pilots) and end-to-end experience reviews. Be the single voice of truth on progress and challenges to stakeholders and leadership across all regions.

  • Launch strategy:

  • Define geographic scope and product functionality

  • Detail timing, ramp and analytics plan

  • Define and communicate roles and responsibilities for cross-functional team to ensure alignment and support

  • Launch execution:

  • Executes moderate to high complexity launches; scales launch best practices by consulting on smaller initiatives

  • Follows existing best practices to create launch plan and contributes to evolving our approach and tools

  • Creates and manages clear gating criteria with business partners

  • Manages pilots and beta and ensures feedback is acted on by working team

  • Identifies and mobilizes global launch working team

  • Understands needs and requirements for global rollouts

  • Champions Launch Management best practices across the organization

  • Cross-functional/organizational leadership and influence:

  • Builds credibility and rapport with stakeholders, colleagues and leadership

  • Is open, honest, and direct in interactions with team members

  • Navigates different working and communication styles across multiple regions

  • Communicates complex information simply and succinctly

  • Comfortable with navigating ambiguity

  • Business and product acumen

  • Champions our customers by understanding their needs and pain points

  • Comprehends Key Performance Indicators for the product

  • Articulates the strategic value of the product and quantifies the business impact for regional stakeholders

  • Understands B2B world of e-commerce and payments

  • Able to distill and present technical solutions to non-technical stakeholders

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.