VMware Senior Manager - PMO (Americas) in Palo Alto, California

Senior Manager – PMO (Business Transformation & Automation)

Business Transformation and Automation (BTA)

Job Description:

As part of the Business Operations organization, the Business Transformation and Automation (BTA) PMO team delivers business technology solutions in conjunction with our IT partners for several key stakeholder organizations including Sales, Marketing, Partners, Renewals, Operations, Global Support, Finance, Legal, etc. The BTA PMs have the responsibility of executing as the Business PM on projects, partnering closely with the IT PM for successful project delivery.

Projects span across multiple functional domains including CRM, PRM, Pricing, Order Management, Service Renewals, Pricing, Quoting, B2B Transactions (e.g. EDI), Billing & Revenue Recognition, Customer Support, Professional Services, Education, etc.

BTA is seeking an energetic, versatile Senior Manager to manage PMs, have accountability around planning, execution and risk management of the project portfolio, and deliver project management on large initiatives.

The position will report to the Director, BTA PMO and Change Management, with the following must have qualifications:

  • 5+ years directly managing teams

  • 12+ years leading major programs/projects in a complex, global corporate setting

  • Strong business domain knowledge in both the front office and back office

  • Significant experience shaping and enforcing Project Management methodologies

  • Proven track record managing a large project portfolio and associated risk management

  • Superior business communications skills (frequent interaction with senior executives)

Essential Functions (Tasks and Responsibilities):

  • Stakeholder Management & Business Engagement

  • Manage stakeholder relationships with senior level business executives across various functions

  • Interact and partner with business leaders to drive impactful business changes in support of our project success metrics

  • Collaborate with cross functional business units around project planning, resourcing, and delivery

  • Team Management & Global Collaboration

  • Build, manage and inspire a team of very experienced Business Project Managers

  • Define and manage an effective global team collaboration and delivery model

  • Interact and partner with BTA leadership team and other functional leaders to ensure successful delivery of projects as well as optimal performance of the team

  • Collaborate with IT technical teams and/or external consultants to ensure successful delivery of projects

  • Portfolio Planning & Execution

  • Manage the alignment and prioritization of initiatives based on business strategy and objectives

  • Provide leadership in the constructing of project teams, charters, project plans, contingencies, success metrics and ROI measurements

  • Align programs with other VMware initiatives and manage cross project dependencies

  • Provide leadership for PMs to manage all phases of program to success, including initiation, planning, definition, design, development, testing and deployment cycles

  • Provide portfolio level status reporting to BTA leadership and executive audiences

  • Project Methodology & Portfolio Governance

  • Establish standards for Portfolio Management (monitoring and governance) including processes, appropriate project controls, methodologies, metrics, reporting, and tools

  • Foresee, manage, and raise appropriate visibility to risks and issues

  • Drive resolution of any conflicts and escalate as needed to avoid roadblocks

Qualifications & Experience:

  • Education

  • BS/BA degree in Business or Technology fields; MBA or Masters (preferred)

  • Project Management certification or equivalent

  • Experience

  • 5+ years team direct team management experience in leading senior team members around technology implementations

  • 12+ years of experience of implementing technology solutions across functional domains (e.g., CRM, PRM, Pricing, Order Management, Service Renewals, Pricing, Quoting, B2B Transactions (e.g. EDI), Billing & Revenue Recognition, Customer Support, Professional Services, Education)

  • Demonstrated track record of leading within complex organizations requiring strong influence management skills - ability to work cooperatively at all levels in matrix environment to build and maintain the positive relationships required to accomplish organizational goals

  • Domain Knowledge

  • Understanding of Sales Cycles, Sales Models, Sales Tools, Customer Service & Support, end-to-end business processes (front-office and back-office), lifecycles of various enterprise entities (e.g., Customer, Product, Install base, Service Contracts etc.) and implementation of these within CRM and ERP systems

  • Knowledge of and experience with enterprise systems, including PRM, CRM, SFA, and ERP and strong understanding of enterprise integration

  • SAP Experience desired

  • Other Key Traits

  • Superior business communications (written/verbal), presentation and facilitation skills

  • Strategic thinker with experience in managing senior executive and stakeholder relationship and expectations across different business functions

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.