Lucile Packard Children's Hospital Stanford Relief Health Information Associate III - Maternity (0.2 FTE, Days) in Palo Alto, California

United Health Workers

.2FTE 8-hour Day Shift

Lucile Packard Children's Hospital Stanford is the heart and soul of Stanford Children’s Health. Nationally ranked and internationally recognized, our 311-bed hospital is devoted entirely to pediatrics and obstetrics. Our six centers of excellence provide comprehensive services and deep expertise in key obstetric and pediatric areas: brain & behavior, cancer, heart, pregnancy & newborn, pulmonary and transplant. We also provide an additional, wide range of services for babies, kids and pregnant moms.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job

Under the direction of a HIMS Team Lead or Supervisor, this position serves on a service team in one of the following HIMS sections: Chart Completion, Front Desk/Customer Support, Master Patient Index (MPI) and Release of Information (ROI). As a senior clerical employee, provides health information management services to HIMS customers by combining HIMS operational expertise, computer skills, and customer service, and communication skills. Rotates between various HIMS Team positions in conformance with the Department’s Rotation Policy.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patients rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the Service Standards of the Hospital(s).

  • As requested, trains new employees on procedures and policies. Retrains staff as appropriate.

  • Completes required individual production and statistical reports on work completed.

  • Identifies and appropriately responds to customer needs and keeps customer informed of service progress. Handles telephone information requests with courtesy, accuracy, and respect.

  • In compliance with Department policies, notifies supervisor of planned and unplanned absences. Maintains time and attendance patterns within department standards.

  • Maintains assigned IT equipment. Quickly completes IT problem report and escalates problems to Team Lead.

  • Maintains work area in a neat and orderly fashion. Leaves work area picked-up before leaving for breaks, lunch, and the end of the day.

  • Participates in HIMS disaster Team and Disaster Drills as requested by the disaster coordinator.

  • Performs image scanning duties. Receives or picks-up documentation for image scanning, sorts loose sheets, prepares documents for scanning. Indexes document to Medical Records and Account numbers. Prepares and boxes completed documents for warehousing. Performs scanner maintenance as required. Resolves issues with problem documents.

  • Provides transcription support : Importing , Dictation management, Distribution. Imports transcribed documents. Uploads documents to the CIS. Prints transcribed documents. Performs minor document corrections. Updates CDMS. Prepares letters and envelops. Distributes documents throughout the hospital and clinics.

  • Retrieves records as requested. Identifies last chart location. Retrieves in file room. Prints documents for appropriate account numbers in Document Imaging System. Requests charts from off-site (Deliverex). Requests charts back from other locations (Clinics, LPCH, etc.). Delivers (sends) charts to clinic. Ensures charts returned at day's end.

  • Uses office equipment according to operating procedures and does preventive maintenance as scheduled / requested.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED equivalent

Experience: None required

License/Certification: None required

Knowledge, Skills, and Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

  • Ability to complete required individual production reports on work completed

  • Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations

  • Ability to maintain assigned computer equipment

  • Ability to maintain confidentiality of sensitive material

  • Ability to solve problems and troubleshoot computer issues

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the job

  • Ability to work effectively as a team player

  • Ability to work independently and prioritize duties during time of stress

  • Knowledge of computer systems and software used in functional area

  • Knowledge of the flow of health information

  • Knowledge of the mission of health information management team

  • Knowledge of paper chart and terminal digit filing systems

  • Skill: able to operate an electronic typing keyboard

Physical Requirements and Working ConditionsThe Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer

Lucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. REQNUMBER: 7108-1A