Destination Hotels & Resorts Front Desk Agent in Palo Alto, California

22619BRPosition Title:Front Desk AgentJob Overview:You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Req ID:22619BRCity:Palo AltoEssential Functions:Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day Create memorable experiences with a warm, welcoming personality that can relate to guests and associates Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency Qualifications:Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with cash transactions. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Job Type:Full Time Property:The Epiphany HotelArea of Interest:Rooms & Operations Company Introduction:Two Roads Hospitality is a company with a vision. Our core values are the hallmark of everything we do. Through all of our collections and each of our properties, they describe every guest, owner, team member and partner. With more than 40 years of success in the hospitality industry, Two Roads Hospitality was reimagined in 2016. Included in our portfolio are the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands. Whether you are just starting your hospitality journey or you’re an experienced traveler, we invite you to join our family.Property Introduction:Our luxury hotel is the heart of downtown Palo Alto, surrounded by the hottest VC firms and fastest-growing companies and close to Stanford University. Our simple, sophisticated building was designed by neighboring McCartan and our luxurious rooftop suites offer unparalleled views of Palo Alto, California and the Santa Cruz Mountains. The Epiphany also features a ground-floor restaurant and bar Lure + Till which serves simple, honest food that celebrates the Bay Area’s bounty in an intimate, casual setting.State:CaliforniaType of Position:Hourly PositionBrand:Joie de Vivre Hotels